SHIPPING POLICY

As Samurai Farai, I aim to ensure your order reaches you as quickly and safely as possible. Whether you’re receiving an artwork, a print, a garment, or a collectible, each piece is handled with intention and care from my studio to your doorstep. You can shop with confidence — the checkout is powered by secure, industry-standard technology, and your information is always protected. Below is everything you need to know about how I process and ship your order.

SHIPPING POLICY

 We ship artworks, prints, clothing, and jewellery worldwide using trusted couriers to ensure safe delivery.

🕒 ORDER PROCESSING TIMES

Orders are processed within 2–5 business days.

Processing may take slightly longer if:

  • The item is an original artwork or limited-edition jewellery

  • Custom packaging, certificates, or documentation are required

  • A crate or additional protection must be constructed for shipping

You will receive a shipping confirmation email with a tracking link once your order has been dispatched.

🚚 SHIPPING METHODS

I use secure, reputable couriers such as:

  • DHL

  • FedEx

  • UPS

  • Aramex

  • Local couriers (South Africa)

Original artworks ship with fine-art–grade packaging and may require specialised handling.

💰Shipping Costs

Shipping is calculated at checkout based on:

  • Destination

  • Package size/weight

  • Artwork value

  • Handling requirements

Customs duties or import taxes are the responsibility of the customer.

🌍International Shipping

I ship globally.
Delivery times vary by region and customs processing.

Some countries may have restrictions on fine art imports — contact your customs office if unsure.

Delivery Issues

If your package is:

  • Delayed

  • Lost

  • Marked as delivered but missing

  • Damaged

Contact us immediately: info@samuraifarai.com

For damage claims, retain all packaging and provide unboxing photos/video.

📦 CATEGORY-SPECIFIC SHIPPING DETAILS

1. ORIGINAL ARTWORKS (ONE-OF-ONE PIECES)

Original artworks receive the highest level of care.

Packaging

  • Fine-art protective packaging

  • Custom-built crates (if required)

  • Fragile handling labels

  • Insurance available on request

Shipping

  • Shipped via trusted art couriers or major international carriers

  • Shipping cost may vary based on size, weight, and insurance

  • A separate custom quote may be provided prior to dispatch

Delivery Time

  • South Africa: 1–7 days

  • International: 7–21 days

2. ARTWEAR (CLOTHING)

Artwear items ship as standard apparel.

Packaging

  • Protective garment bags or sleeves

  • Branded packaging

Shipping

  • Standard courier service

  • Tracking provided for all orders

Delivery Time

  • South Africa: 1–5 days

  • Rest of Africa: 5–14 days

  • International: 7–21 days

3. FINE ART PRINTS

Prints are delicate and require extra protection.

Packaging

  • Rolled in sturdy tubes or

  • Flat-packed between protective boards

  • Acid-free wrapping where needed

Shipping

  • Standard courier

  • Fragile handling care

  • Full tracking included

Delivery Time

  • South Africa: 1–5 days

  • Rest of Africa: 5–14 days

  • International: 7–21 days

4. LIMITED-EDITION JEWELLERY

Jewellery is shipped securely and discreetly.

Packaging

  • Protective jewellery box

  • Soft pouch

  • Additional padding

  • Certificate of authenticity (if applicable)

Shipping

  • Courier with tracking

  • Delivery signature may be required

Delivery Time

  • South Africa: 1–5 days

  • Rest of Africa: 5–14 days

  • International: 7–21 days

📬 TRACKING YOUR ORDER

Once your order is shipped, you will receive an email with a tracking link.

If you don’t see it:

  • Check your spam or promotions folder

  • Or contact me and I will resend it

💼 CUSTOMS & IMPORT FEES

International customers are responsible for:

  • Customs duties

  • VAT

  • Import taxes

  • Clearance fees

These vary by country and are not included in the item price.

⚠️ LOST, DELAYED, OR DAMAGED SHIPMENTS

If your package is:

  • Delayed

  • Lost

  • Marked as delivered but missing

  • Damaged during shipping

Contact me immediately at support@samuraifarai.com.

For damage claims:

  • Keep all packaging

  • Provide clear photos or an unboxing video (strongly recommended, especially for artworks)

1. Where do you ship, and how much does shipping cost?

I ship artworks, prints, clothing, and jewellery worldwide from my studio in Johannesburg, South Africa. 🌍
Shipping rates depend on the type of item you order

ARTWEAR (Clothing)

Lightweight items that ship easily.

  • South Africa: R125

  • Rest of Africa: R350

  • International: R550

FINE ART PRINTS

Shipped rolled in tubes or flat-packed.

  • South Africa: R150

  • Rest of Africa: R450

  • International: R700

LIMITED-EDITION JEWELLERY

Small but valuable items that require secure packaging.

  • South Africa: R150

  • Rest of Africa: R400

  • International: R650

ORIGINAL ARTWORKS (One-of-One Pieces)

Because artworks vary in size, weight, and packaging needs:

Small & Medium Artworks

Standard artwork shipping rates apply:

  • South Africa: R250 – R450
  • Rest of Africa: R750 – R1,200
  • International: R1,500 – R2,500

Large Artworks (Framed, Oversized, Heavy, or High-Value)

➡️ “Calculated Shipping / Custom Quote Required.”
I will contact you with a safe, secure shipping quote before dispatch.
This is standard for independent artists to ensure proper packaging and insurance.

2. How long will my order take to arrive?

Orders are processed within 2–5 business days.

After dispatch:

  • South Africa: 1–5 days

  • Rest of Africa: 5–14 days

  • International: 7–21 days

Delivery times depend on your location and customs.

If you need your order urgently, please contact me — I’ll always do my best to assist.

3. How can I track my order?

Once shipped, you’ll receive an email with your tracking link.

If you can’t find it:

  • Check your spam or promotions folder

  • Or email me and I’ll resend it

4. How do you ship original artworks?

Original artworks require extra care and specialised packaging.

Packaging

  • Fine-art protective wrapping

  • Custom-built wooden crates for large pieces

  • Fragile handling instructions

  • Optional insurance

Shipping

  • Sent via trusted art couriers or major international carriers

  • Shipping costs vary by size, weight, and protection level

  • Large artworks require a custom quote before dispatch

Delivery Time

  • South Africa: 1–7 days

  • International: 7–21 days

5. How do you ship clothing, prints, and jewellery?

Artwear (Clothing)

  • Packed in protective sleeves

  • Shipped via standard tracked couriers

Fine Art Prints

  • Rolled in tubes or flat-packed between boards

  • Wrapped in acid-free materials

  • Labeled as fragile

Limited-Edition Jewellery

  • Shipped in protective jewellery boxes

  • Extra padding inside the parcel

  • Certificate of authenticity (if applicable)

  • May require signature on delivery

6. Do I have to pay customs or import fees?

International customers may be required to pay:

  • Customs duties

  • VAT

  • Import taxes

  • Clearance fees

These vary by country and are the customer’s responsibility.

7. What should I do if my order is lost, delayed, or arrives damaged?

If there’s any issue with your delivery, contact me immediately:

📧 support@samuraifarai.com

I aim to reply within 1–5 business days.